{
  "$id": "https://startups.as/queues.support",
  "$type": "Name",
  "source": {
    "kind": "api.sb",
    "ns": "startups.as",
    "at": "2026-10-26T10:58:35.526Z",
    "note": ""
  },
  "name": {
    "$id": "https://api.sb/startups.as/names/queues.support",
    "version": 1947,
    "domain": "queues.support",
    "label": "Queues.Support",
    "tier": "namespace",
    "buyer": "Deliverable Mint: \"queues\"",
    "set": "S20 [task].support semantic-TLD work rails",
    "abstraction": "V-support",
    "role": "projection",
    "status": "namespace seed",
    "registrar": "porkbun",
    "stage": "off",
    "provenance": {
      "tier": {
        "basis": "Inferred",
        "source": "portfolio-lens-a.tsv (tier)",
        "confidence": "med",
        "by": "agent:startups-as-seed",
        "at": "2026-10-25"
      },
      "role": {
        "basis": "Inferred",
        "source": "portfolio-lens-b.tsv (role)",
        "confidence": "low",
        "by": "agent:startups-as-seed",
        "at": "2026-10-25"
      },
      "status": {
        "basis": "Inferred",
        "source": "lens A tier namespace",
        "confidence": "med",
        "by": "agent:startups-as-seed",
        "at": "2026-10-25"
      },
      "abstraction": {
        "basis": "Inferred",
        "source": "portfolio-lens-b.tsv (abstraction)",
        "confidence": "low",
        "by": "agent:startups-as-seed",
        "at": "2026-10-25"
      },
      "set": {
        "basis": "Inferred",
        "source": "portfolio-lens-a.tsv (set_or_journey)",
        "confidence": "med",
        "by": "agent:startups-as-seed",
        "at": "2026-10-25"
      },
      "buyer": {
        "basis": "Inferred",
        "source": "portfolio-lens-b.tsv (icp_or_position)",
        "confidence": "low",
        "by": "agent:startups-as-seed",
        "at": "2026-10-25"
      },
      "display": {
        "basis": "Inferred",
        "source": "seed rule from the casing rules in docs/plans/2026-10-24-portfolio-stack-visualization.md; compound labels are open",
        "confidence": "low",
        "by": "agent:startups-as-seed",
        "at": "2026-10-25"
      },
      "registrar": {
        "basis": "Inferred",
        "source": "holdings ledger (domains repo, read-only)",
        "confidence": "high",
        "by": "agent:startups-as-seed",
        "at": "2026-10-25"
      }
    },
    "tensions": [
      {
        "field": "tier",
        "a": "namespace",
        "b": "projection",
        "scale": "namespace vs brand",
        "note": "lens A reads namespace (namespace); lens B reads projection (brand)"
      }
    ]
  },
  "stack": {
    "kind": "generated",
    "title": "Generated around Queues.Support",
    "levels": [
      {
        "label": "centre",
        "nodes": [
          {
            "domain": "queues.support",
            "side": "spine",
            "door": false
          }
        ],
        "more": 0
      },
      {
        "label": "the abstractions",
        "nodes": [
          {
            "domain": "headless.ly",
            "side": "spine",
            "door": false
          }
        ],
        "more": 0
      },
      {
        "label": "the abstractions",
        "nodes": [
          {
            "domain": "saas.studio",
            "side": "left",
            "door": false
          },
          {
            "domain": "saaskit.ai",
            "side": "right",
            "door": false
          }
        ],
        "more": 0
      },
      {
        "label": "brands",
        "nodes": [
          {
            "domain": "api.sb",
            "side": "spine",
            "door": false
          }
        ],
        "more": 0
      },
      {
        "label": "brands",
        "nodes": [
          {
            "domain": "startupbuilder.dev",
            "side": "spine",
            "door": false
          }
        ],
        "more": 0
      },
      {
        "label": "the factory",
        "nodes": [
          {
            "domain": "startups.management",
            "side": "door",
            "door": true
          },
          {
            "domain": "startups.studio",
            "side": "spine",
            "door": false
          }
        ],
        "more": 0
      }
    ],
    "edges": [
      {
        "a": "queues.support",
        "b": "headless.ly",
        "kind": "line",
        "backed": true,
        "verb": "runs-on",
        "basis": "Inferred"
      },
      {
        "a": "headless.ly",
        "b": "saas.studio",
        "kind": "line",
        "backed": true,
        "verb": "runs-on",
        "basis": "Inferred"
      },
      {
        "a": "headless.ly",
        "b": "saaskit.ai",
        "kind": "line",
        "backed": true,
        "verb": "runs-on",
        "basis": "Inferred"
      },
      {
        "a": "saas.studio",
        "b": "api.sb",
        "kind": "line",
        "backed": true,
        "verb": "runs-on",
        "basis": "Inferred"
      },
      {
        "a": "api.sb",
        "b": "startupbuilder.dev",
        "kind": "line",
        "backed": true,
        "verb": "runs-on",
        "basis": "Inferred"
      },
      {
        "a": "startupbuilder.dev",
        "b": "startups.studio",
        "kind": "line",
        "backed": true,
        "verb": "made-by",
        "basis": "Inferred"
      },
      {
        "a": "startups.management",
        "b": "startups.studio",
        "kind": "door",
        "backed": true,
        "verb": "door-of"
      }
    ],
    "text": "                               Queues.Support                                     centre\n                                      │\n                                 Headless.ly                                      the abstractions\n                         ╱                         ╲\n       SaaS.Studio                                         SaaSKit.AI             the abstractions\n                         ╲\n                                   API.SB                                         brands\n                                      │\n                             StartupBuilder.Dev                                   brands\n                                      │\n   Startups.Management ─────── Startups.Studio                                    the factory"
  },
  "relationships": [
    {
      "$id": "https://api.sb/startups.as/relationships/runsOn--queues.support--headless.ly",
      "version": 4052,
      "from": "queues.support",
      "to": "headless.ly",
      "verb": "runs-on",
      "why": "sb def queues.support: built on headless.ly [medium] — Headless.ly carries the support System (its support Product; support.headless.ly/api/tickets answers); the fan-out places queues.support on",
      "sources": [
        "docs/plans/research/2026-10-24-builder-brands/logo-graph.tsv"
      ],
      "confidence": "medium",
      "basis": "Inferred",
      "truth": "specified",
      "predicate": "logo row: \"Powering\" / \"Built on\" (customer runs on supplier)",
      "retracted": false,
      "by": "agent:startups-as-seed",
      "at": "2026-10-25"
    }
  ],
  "neighbours": {
    "sameAbstraction": [
      "gigs.support",
      "backlog.support",
      "escalations.support",
      "macros.support",
      "responders.support"
    ],
    "listedBy": [],
    "logoRowsIn": [
      {
        "row": "headless.ly",
        "truth": "specified"
      }
    ],
    "logoRow": [],
    "slices": []
  },
  "card": {
    "$context": "https://api.sb/?array",
    "$id": "https://api.sb/queues.support?array",
    "$type": "Startup",
    "id": "startup_queuessupport",
    "name": "queues.support",
    "pitch": "AI owns L1, humans take escalations: the agent triages and answers, a person gets the escalation with its context attached, and every ticket closes on the customer's confirmation.",
    "icp": "SMB support teams whose first-line tickets an agent can own",
    "status": "Designed",
    "ventures": [
      {
        "$id": "https://api.sb/startups?venture=services-as-software&array",
        "name": "Services as software"
      }
    ],
    "families": [
      {
        "$id": "https://api.sb/startups?family=support&array",
        "name": "support (suffix .support)"
      }
    ],
    "abstractions": [
      "Agent",
      "Service",
      "App"
    ],
    "motions": [
      "b2b",
      "b2a"
    ],
    "coordinates": {
      "icp": "SMB support teams whose first-line tickets an agent can own",
      "occupations": {
        "43-4051 · does": "https://api.sb/Occupations/43-4051?array"
      },
      "processes": {
        "6.2.2": "https://api.sb/Processes/6.2.2?array"
      },
      "offers": {
        "queues.support for SMB support teams · b2b · $499/month · services-as-software": "https://api.sb/by-motion/b2b?array",
        "Support queues for agents and developers (keyed, metered) · b2a · $0.5 per customer-confirmed close · metered API": "https://api.sb/by-motion/b2a?array",
        "Support for every Startup in the portfolio (the queue behind each Startup's support agent) · b2b · $199/month · services-as-software": "https://api.sb/by-motion/b2b?array"
      },
      "products": {
        "The support agent that works the queue (triage, answer, macro, escalate, close) · Agent": "https://api.sb/by-abstraction/agent?array",
        "Support queues worked as a service (L1 by the agent, escalations by people) · Service": "https://api.sb/by-abstraction/service?array",
        "Queues, tickets and escalations as an API · App": "https://api.sb/by-abstraction/software?array"
      },
      "oneLiner": "AI owns L1, humans take escalations: the agent triages and answers, a person gets the escalation with its context attached, and every ticket closes on the customer's confirmation.",
      "category": "AI customer support (managed L1 helpdesk automation)",
      "beats": {
        "Zendesk AI agents: Bills $1.50 committed or $2.00 pay-as-you-go per automated resolution on top of $19-$169 seats, counted on customer silence; we charge a flat price regardless of volume and close on the customer's confirmation.": "https://api.sb/by-alternative/incumbent?array",
        "Intercom Fin: $0.99 per outcome still swings with volume; we are a flat price regardless of volume with people on escalations.": "https://api.sb/by-alternative/incumbent?array",
        "eesel AI: $299/month for 500 credits meters tickets and leaves escalations to the team; we own the whole L1 queue for one monthly price and hand escalations to a person with context attached.": "https://api.sb/by-alternative/incumbent?array",
        "Human L1 agents on per-seat helpdesk: Holds real conversations but every L1 ticket costs agent time plus $19+/agent/month seats; the agent answers L1 and people take only escalations.": "https://api.sb/by-alternative/manual?array"
      },
      "unplaced": {
        "industries": "not placed yet: ideate.icp places it from the Startup’s sources",
        "occupations": "not placed yet: ideate.icp places it from the Startup’s sources",
        "processes": "not placed yet: ideate.icp places it from the Startup’s sources",
        "supplies": "not yet: build.product names the Verbs it serves",
        "drawsOn": "not yet: build.product names what it draws on",
        "beats": "not yet: the choice (ideate.hypothesis) names each rival by its URL"
      }
    },
    "platform": false,
    "domains": [
      {
        "$id": "https://api.sb/domains/queues.support?array",
        "name": "queues.support"
      }
    ],
    "usesPlatform": "https://api.sb/?array"
  },
  "links": {
    "page": "https://startups.as/queues.support",
    "apiSb": "https://api.sb/startups.as/names/queues.support",
    "startupCard": "https://api.sb/queues.support"
  }
}