Pylon

Pylon allows B2B companies to meet their customers on their preferred platforms, which is rapidly shifting away from email to Slack, Teams, and other conversational apps. We are building a Customer Operations Platform to help them scale this new way of operating, which includes workflow automation and deep integrations with their other business systems like Salesforce, Hubspot, Jira, and Linear.

Specific capabilities include:

• Unify customer conversations across Slack, Microsoft Teams, In-App Chat, Email, and Community.
• Triage open issues, set SLAs, prioritize questions based on customer tier or other CRM data, connect questions with engineering work in Linear/Jira/Github, and measure metrics like response time and resolution rate.
• Broadcasting product updates, upcoming events, or outages to 100s of channels at once and get live link click, reaction, and reply data.